FAQS

For all our staff members it is mandatory that they are licensed by the Health Authority of Abu Dhabi (HAAD), DHA or Ministry of Health (MOH).
Merciful Hands Home Health Care, Otoba, Town Center, Al Ain - U.A.E. Tel: 03-780 0688 Hotline: ( available every day around the clock),
E-Mail: [email protected], Web: www.mercifulhands.ae, please call us and we will find the Manzil Health Care Services team nearest to your home.
Please just call us, send us your email request or visit our offices and we will guide you through the necessary formalities.
In-home skilled nursing services and the frequency of services are typically prescribed by your physician and can be authorized through your health insurance provider or through self-pay. We are happy to assist in this process. If your insurance provider does not cover the services, we can provide a self-pay quote.
You will most probably not have to be involved in the physical or medical care process at all. However, family support will be very important to help the patient improve his condition.
No. Your loved one’s condition shouldn’t stop you from performing your daily routine such as work or traveling.
Yes we do. You can contact the office directly, ask for the patient affairs coordinator, charge nurse or the nurse manager and report your complain. We will conduct a proper investigation and will revert with qualified feedback as soon as possible.
Yes, any time. Just give us a call and we will arrange!
The nurse can accompany your relative to the hospital for follow up appointments as well as emergencies but is not allowed to perform any duties in a hospital as this could potentially cause conflict.
Yes, our licensed Nurses are qualified in and outside the country and are able to escort patients to treatment facilities outside of the UAE. We can also provide clinical care at home for patients returning to the UAE after treatment as and when required.